GENERAL TERMS & CONDITIONS
1. PRICING
Catalog and website prices and special promotional pricing are all subject to change without advance notice. All orders will be processed at the prices prevailing at the time of order confirmation.
Price quotes are valid for 30 days.
Sale or discounted items will be sold on a first come first serve basis and products will not be held unless paid for.
2. SHIPPING
Orders for in stock items are shipped FOB our warehouse in Tulsa, OK and will be shipped as quickly as possible via common carrier after the order is placed, payment has been processed, and crates have been constructed. Most orders are shipped within 2-4 business days from receipt of payment. For orders for items not in stock, a shipping cost and time will be estimated and quoted but orders will only be back ordered at the customer’s request.
Some orders may be subject to additional shipping charges such as residential delivery, lift gate service, COD fees, oversize shipment, re-consignment, metro delivery, and other fees. We will make every effort to estimate these fees at the time the order is placed so please let your sales representative know of any and all special shipping requirements at the time of order.
Shipping, crating, and other related charges are always passed through to the customer without markup.
3. SALES TAX
Oklahoma residents must pay 8.517% sales tax, unless they can provide a current Sales Tax Exemption Certificate.
Out of State Residents will not be charged OK sales tax but may be responsible for paying a state or local use tax upon receipt of the products. Consult your local tax authorities if you have any concerns.
4. TERMS OF PAYMENT
The Order Price includes the price for items ordered, shipping related charges and applicable sales tax.
Except with approved credit, full payment of the Order Price, is due upon the placement of the order.
We accept credit and debit cards, (VISA, MasterCard, Discover and American Express).
Company or personal checks will be accepted upon approval by the bank. A $35.00 fee will be charged for returned checks.
Products can also be shipped COD – Certified Check or Money Order.
With approved credit, 50% of the Order Price is due upon the placement of the Order, and the balance is due net 30 days from receipt of the ordered items. Credit is reserved for general contractors and trades. Credit applications should be submitted in writing to David@wmcraft.com and should include all business contact information, shipping information, tax number(s), DUNS number, and banking references.
5. PRODUCT INFORMATION
Unless specifically stated otherwise, all products are cast from very high grade, Class 30, gray iron.
Heritage Cast Iron USA gates and railings are extremely heavy and professional handling and installation is strongly recommended. Heritage Cast Iron USA products all require a footing or installation into a masonry or concrete substrate. Consult with your local building engineer, masonry professional or building code authority for guidelines on proper footing designs for your specific soil and climate conditions.
Product specifications, dimensions, capacities, weights, etc. are kept as up to date as possible but are also subject to change without notice. For specific product information or measurements, a Heritage Cast Iron USA representative should be contacted.
Heritage Cast Iron USA makes no warranty respecting the merchantability of the products or their suitability or fitness for any particular purpose or use. Our products are not suitable for use as pool barriers or fall protection. Consult your local building code authorities with any concerns about a particular application.
There might be slight dimensional variations which is inherent in a sand cast product. These variations are minimized to the greatest extent possible. The fence and railing panels use the same traditional tongue and groove method to interlock today as they did in 1890. Gaps between panels can be expected from 0 – 3/16th of an inch typically. The gaps are not considered defects, they aid in allowing for thermal movement, and are not the responsibility of Heritage Cast Iron USA to remedy. To minimize the gaps to the greatest extent possible, it is important that the railings be set on to a smooth and level coping or footing by an experienced tradesman. After installation is complete, the gaps may be caulked as desired during the painting process.
6. CLAIMS AND RETURNS
Please Inspect The Shipment Immediately upon Receipt. In the event of an error in the order or the ordered item has been damaged, follow the steps below:
A. Upon receipt of a shipment, any damages, overages, or shortages must be:
1. Reported immediately to the delivery driver;
2. Noted on the bill of lading at the time of delivery by the individual receiving the shipment; and
3. Reported within 48 hours of receipt to HCIUSA Customer Service at 877-855-4766 or 918-592-1700 or by email to sales@heritagecastironusa.com.
B. Retain the merchandise AND packing material for inspection by the carrier or take several photographs which clearly show the damage to the products and the packing carton/crates.
C. Prior to returning material for any reason you must contact our Customer Service department at 877-855-4766. An RMA number (Return Material Authorization number) is required for all returns. Returns unaccompanied by an RMA cannot be accepted. For prompt credit processing, please put the RMA number on the packaging. Stock items ordered in error may be returned freight prepaid for credit within 30 days subject to a 20% restocking fee or $10 minimum. We will be pleased to issue an in-store credit upon Heritage Cast Iron USA inspection and approval.
We will repair or replace, at our sole discretion, any materials which have been damaged in transit.
Returns over 30 days from invoice date will not be accepted.
Any products which are cut, drilled, painted, or altered in any way by the customer is non-returnable.
Any loss incurred for labor, time and shipping is not covered. Heritage Cast Iron USA has no control over end products fabricated with the products purchased from Heritage Cast Iron USA or the installation procedures used. No warranty is expressed or implied. All material must be inspected for quality before installation. If further details are required, please contact us.
Canceled orders: Orders which are canceled prior to shipping are subject to a 5% processing fee and all crating costs.
Refused orders: If a shipment is ‘refused’ by the customer, and returned in acceptable condition, a 5% processing fee, a 20% re-stocking fee and all related crating and shipping costs will be deducted from any applicable refunds or credits.
7. BACK ORDERS
Heritage Cast Iron USA will not back order products without the approval of the customer first. Back ordered products are shipped as soon as they are available. Any unwanted back orders should be cancelled immediately, however, once the container has shipped from our supplier, back ordered products must be taken by the customer and refunds will not be given.
8. WARRANTY
Please see our “25 Year Limited Warranty Certificate”. No other express or implied warranties are made.
For project enquiries and pricing, please call 1-918-592-1700 X 112 or X 117, or toll free 1-877-855-4766 (IRON)
Or send us an email at sales@heritagecastironusa.com.